Contact information

Anne Ditte Studio
Karl Bjarnhofs Vej 13
7120, Vejle Øst
V/Anne Ditte Studio ApS - CVR: 40562044
 
For enquiries or questions regarding art prints, paintings or commissioned artwork, please sent an e-mail to:
info@annedittestudio.com or call
+45 40357120

For further information or questions regarding shipping, returning and complaints, please contact customer service on: 
Info@annedittestudio.com
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Customer Service
You can contact our customer service:
Monday to Friday between 9 am – 5 pm.
Saturday between 11 am - 3 pm.
You can also choose to write to us by using the chat on www.annedittestudio.com.
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Payment methods
Anne Ditte Studio offers following payment methods : 
Visa Dankort, Visa, Visa Electron, Maestro, MasterCard, American express, JCB, Diners, Paypal & Bank transfer.

When purchasing with your credit card, the amount is withdrawn from your account as soon as the product is shipped from the studio.

When you choose bank transfer as payment in the checkout, you have to transfer the money together with your order number or name to the following account:

SYDBANK 
Reg. No. 7030
Account No. 0002293231

IBAN-No. DK7370300002293231
Swiftaddress. SYBKDK22
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Currency

All prices on the www.annedittestudio.com are stated either in DKK, EUR or Dollars and include Danish taxes (VAT). You can choose the most common currencies on the top right corner.
When proceeding to the check out, the billing will always be stated in DKK. 
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Shipping
(FREE SHIPPING ON ORDERS OVER 600 DKK)
National shipping
Shipping to your address
29 DKK
Delivery time 1-3 days. 

International Shipping / Europe
Shipping to your address
29 DKK
Delivery time 2-8 days.

International Shipping / Rest of the world
Shipping to your address
99 DKK 
Delivery time 7-20 days.

Weekends are not included.
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Pickup and Pay in the Studio

You can also choose to pickup & pay in the studio which is located in Vejle, Denmark. 
Please call Anne Ditte in advance if you choose this option.
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Delivery of paintings & commissioned work on canvas

All commissioned work on canvas and paintings will be delivered to the customer by the artist personally, If the customer lives within a reasonable distance - Only Danish customers. 
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Paper quality & product specification

All art prints are printed in high quality printing machines on 200g Satin paper, ensuring the art print a beautiful finish and deep colours with attention to the detail.

All art prints will be signed on the front, stamped and numbered on the back in the studio by the artist.

Please note that all art print are sold without a frame!
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Special orders (Art prints) 

100X100cm and 100x140cm fart prints are considered as a special order.
These kind of orders will be special made for the customer. 
According to Danish law, Anne Ditte is not obliged to issue any rights of revocation for special orders.
The costumer has always the full right of revocation, if there is any damages on the product after receipt.

Contact Anne Ditte for further information:
Info@annedittestudio.com
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Paintings

All artwork is painted with the best acrylic paint on quality canvases, ensuring the artwork a long shelf life.
The paintings are signed on the front and stamped on the back of the canvas, and will include a certificat.
Frame is not included, but is an option for customers who wish to buy a quality wooden frame that fits the painting perfectly.
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Commissioned artwork

You can hire Anne Ditte for bigger artistic projects as well.
Anne Ditte can paint your ideas, wishes and motifs on a canvas, a wall or other objects.
All commissioned work on canvas will not include a frame, but is an option for customers who wish to buy a quality wooden frame that fits the painting perfectly.
For further information about commissioned artwork, selection of frames, prices and delivery methods for commissioned work on canvas, please contact:
Info@annedittestudio.com
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Colours 
Since screen settings are individual from other IT devices, the colours of the product you get may slightly vary from what you see on my web-shop. 
However, the colours will always be very close!
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Rights of revocation
Art prints / Paintings

According to Danish law, all customer have 14 days to regret their purchase.
This means, that customers must report any regret of the purchase and within 14 days return the product to Anne Ditte Studio.
Your money will be refunded within 14 days.

You may open and see your products, but if you cause any damages or defects on the product and is considered not to be resold again, you will not hold the right to claim your money back.

Always inspect your product upon receipt!
Remember to document the damage with a picture, as soon as you have discovered the damage.

Goods returned UFRANCO or on demand will be refused receipt.
When returning the product, please use GLS as they make it possible to track the product if it should go missing during shipping.

You should ship the goods securely packaged and together with a copy of the invoice.
Please state clearly, that you wish to use your rights of revocation (returning), and therefore wish to have your money refunded. 

Returning of products purchased on annedittestudio.com is at your own expense.
We do not cover shipping or handling costs.
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Rights of revocation
commissioned work on canvas

When we have agreed the right price and a timeline for the project,
you must pay 30% of the agreed price in advance.
When you've payed the 30% deposit, you've accepted the terms of trade and condition. You will therefore have no right of revocation.

According to the Danish law, Anne Ditte Studio is not obliged to issue any rights of revocation on commissioned work on canvas. These kind of services/products will be special made for the customer and is therefore not refundable.

You may at anytime complain, if there is any damages or defects on the products after receipt.
Always inspect your products within 24 hours and contact Anne Ditte Studio asap, if there is any damages or defects on the products.
Remember to document the damage with a picture.
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Return Label

Contact customer support for a return label: 
Info@annedittestudio.com 


Products you want to return must be shipped to:

Anne Ditte Studio ApS
Karl Bjarnhofs Vej 13
7120 - Denmark - Vejle Øst
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By accepting the terms of trade, you also agree that Anne Ditte Studio is allowed to contact you related to your visit on annedittestudio.com, as well as regarding your orders placed on annedittestudio.com.