Contact information

Anne Ditte Studio
Karl Bjarnhofs Vej 13
7120, Vejle Øst
V/Anne Ditte Studio ApS - CVR: 40562044 

For inquiries, information or questions regarding shipping, returning and complaints, please contact customer service on: 
info@annedittestudio.com
+45 40357120
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Payment methods
Anne Ditte Studio offers following payment methods : 
Visa Dankort, Visa, Visa Electron, Maestro, MasterCard, Paypal & Bank transfer.

When purchasing with your credit card, the amount is withdrawn from your account as soon as the product is shipped from the studio.

When you choose bank transfer as payment in the checkout, you have to transfer the money together with your order number or name to the following account:

Danish customers
Reg. No. 7030
Account No. 0002293231
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Foreign Customers
IBAN-No.: DK7370300002293231
Swiftaddress.: SYBKDK22
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Currency

All prices on annedittestudio.com are stated either in DKK, EUR or Dollars and include Danish taxes (VAT). You can choose the most common currencies on the top right corner.
When proceeding to check out, the invoice/billing is stated in DKK. 
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Free shipping worldwide
Shipping Denmark: 1-3 business days. 
Shipping Europe: 2-7 business days
Rest of the world: 2-10 business days
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Delivery of paintings & commissioned work on canvas

All commissioned work on canvas and paintings will be delivered to the customers personally by Anne Ditte - Only Danish customers. 
Shipping cost aproximately 1.000 DKK with insurance for national shipping.
For internation shipping, please contact customer service on Info@annedittestudio.com
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Paper quality & product specification

All art prints are printed on 210g matte paper which gives an exceptional colour rendering, sharp resolution and the perfect expression. Combined with the help from a large format printer, using twelve inkjet cartridges for the absolute best colour reproduction. This means that the colours are rich and powerfull, and the dark colours become deeper, ensuring the art print a perfect finish with attention to the detail. All art prints will be signed on the front in the studio by Anne Ditte. Please note that all art prints are sold without a frame!

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Paintings

All artwork is painted with the best acrylic paint on quality canvases  made in Denmark, ensuring the artwork a long shelf life.
Frame is not included but is an option for customers who wish to buy a quality wooden frame that fits the painting perfectly.
Contact us for more information.
Sales@annedittestudio.com
+45 40347120

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Commissioned artwork


You can hire Anne Ditte for bigger artistic projects as well.
Anne Ditte can paint your ideas, wishes or motifs on a canvas, a wall or other objects. All commissioned work on canvas will not include a frame, but is an option for customers who wish to buy a quality wooden frame that fits the painting perfectly.
For further information about commissioned artwork, selection of frames, prices and shipping, please contact:
Sales@annedittestudio.com
+45 40347120
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Colours 

Since screen settings are individual from other IT devices, the colours of the product you get may slightly vary from what you see on annedittestudio.com. 
However, the colours will always be very close!
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Right of revocation
Paintings 

According to Danish law, all customer have 14 days to regret their purchase.
This means, that customers must report any regret of purchase and within 14 days return the product to Anne Ditte Studio.
The 14 days starts from the day you buy the product.
Your money will be refunded within 14 days.

You may open and see your products, but if you cause any damages or defects to the product, and is considered not to be resold again, you will not hold the right to claim the whole amount back.

Always inspect your product upon receipt!
Remember to document the damage with a picture, as soon as you have discovered the damage.

Goods returned UFRANCO or on demand will be refused receipt.
When returning the product, please use GLS as they make it possible to track the product if it should go missing during shipping.

You should ship the goods securely packaged and together with a copy of the invoice. Please state clearly, that you wish to use your rights of revocation (regret) and therefore wish to have your money refunded. 

Returning of products purchased on annedittestudio.com is at your own expense. We do not cover shipping or handling costs.
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Rights of revocation
Commission
Customers must pay 50% of the project in advance.
When you've payed the 50% deposit, you've accepted the terms of trade and condition. You will therefore have no rights to regret your purchase.

According to the Danish law, Anne Ditte Studio is not obliged to issue any rights of revocation on commissioned work on canvas. These kind of services/products will be special made for the customer and is therefore not refundable.

You may at anytime complain, if there is any damages or defects on the products after receipt.
Always inspect your products within 24 hours and contact Anne Ditte Studio, if there is any damages or defects on the products.
Remember to document the damage with a picture.
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Return Label

Contact customer support for a return label: 
Info@annedittestudio.com 


Products you want to return must be shipped to:

Anne Ditte Studio ApS
Karl Bjarnhofs Vej 13
7120 - Denmark - Vejle Øst
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By accepting the terms of trade, you also agree that Anne Ditte Studio is allowed to contact you related to your visit on annedittestudio.com, as well as regarding your orders placed on annedittestudio.com.