Frequently asked questions

#1 - How can I pay at Anne Ditte Studio?
We do our best to meet our customers desired means of payment.
We have therefore chosen to focus on the most common and popular payment methods in the world. 

You can pay with:
PayPal, MasterCard, Maestro, Visa, Visa Dankort,
Visa Electron, Bank transfer or mobilepay.

Bank transfer
Please note that this payment option results in longer delivery times due to the transfer times. When you choose bank transfer as payment in the checkout, you have to transfer the money together with your order number or name.

SYDBANK 
Danish customers
Reg. No. 7030
Account No. 0002293231

Foreign customers
IBAN-No. DK7370300002293231
Swiftadress. SYBKDK22
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#2 - Are your payment system secure?
Anne Ditte Studio collaborates with one of the worlds safest web-shop providers, who manages billions of transactions yearly.
All payments are treated as encrypted and you can be quite sure, that your payment will be processed safe and secure. All our payments are 3D secured and SSL encrypted according to the PCI standard, ensuring a safe transaction when shopping at annedittestudio.com.
Anne Ditte Studio can never see your card information.
We will only withdraw the amount you have given us permission to, and reserve it from your account. First when we ship the order, the amount will be withdrawn from your account.
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#3 -  Why does it take longer time before you withdraw the money from my card?
Anne Ditte Studio is registered as a company in Denmark and according to the Danish law, we are not allowed to withdraw the money from your account before we have shipped the order. 
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#4 How much does shipping cost?
Free shipping on all art prints and paintings worldwide!
Shipping Denmark: 1-3 business days. 
Shipping Europe: 2-7 business days
Rest of the world: 2-10 business days
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#5 What is VAT? 
According to the Danish law, all products must include VAT, which is a Danish tax.
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#6 Do I pay for the Transaction fees?
No. Our customers are not paying any transaction fees.
The amount you see in the end of the check out,
is the only amount we will withdraw from your account.
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#7 Can you ship the order to a different address than mine?
Yes of course.
Just remember to provide another delivery address on your order in the check-out. Many costumers use this opportunity to get the package delivered to their workplace, or as a gift to another person.
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#8 Can I track my package? (T&T)
Yes. There is T&T and insurance on all products.
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#9 Can I order art prints in other sizes?
Please contact Sales@annedittestudio.com for further information.
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#10 Do you offer Business to business solutions? (B2B)
Yes. If you wish to buy Anne Dittes artwork for your hotel, apartment complex or restaurant, please send an email for further information.
Sales@annedittestudio.com
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#11 What should I do if my order doesn't arrive?
If your package against all expectations hasn't arrived,
please contact us as soon as possible. 
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#12 How is the paper/printing quality of your art prints?

All art prints are printed with a high resolution printing process, also known as gicleé printing. This is the finest art printing technique that uses pigment based inks and provides the most vibrant tones and richness in color. The art print is printed on museum quality, on 100 percent sustainable cotton paper. The art prints are an experience to look at and to touch. The production process ensures therefor the art print a perfect finish with attention to detail. 
All art prints will be signed on the front in the studio by Anne Ditte. 
Please note that all art prints are sold without a frame!
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#13  How is the canvas & paint quality of your artwork?
Anne Dittes uses only the best acrylic paint the market has to offer. All artwork is painted on high quality canvases made in Denmark.
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#14 How should my art prints and paintings be stored?
Paper is a living material that is very sensitive to sunlight and moisture.
We recommend, that you don't store your art prints in a humid environment or in direct sunlight, as this may cause the paper taking in moisture and begin to curl. Keep away from water. Do not keep your artwork above a radiator or in cold places, as the heat or cold can cause damages to the artwork.

The same rules apply to all paintings and commissioned work on canvas. 

As an alternative, we recommend that you buy a frame at your local frame shop   
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#15 How do I contact you?
Information regarding general questions, terms of trade, complaints, shipping and returning is directed to: 
info@annedittestudio.com

Anne Ditte can also be contacted on Facebook and Instagram.
Facebook: AnneDitteStudio
Instagram: @Anne_Ditte